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Support

We have a wide range of services that are designed to meet your needs, no matter how big or small we provide a support solution which is right for you. From on-line to on-site support, our Xerox Technical team works hard to deliver results you can count on.

Xerox Zambia Service Maintenance Agreements, which are fully customisable to your specific needs, provide affordable support where, when and how you need it.

* On-line and phone support: For rapid problem-solving you can access on-line support or speak to our experienced support team on the phone. Over 40% of our customers’ issues are resolved on-line or by phone. So in most cases your product will be up and running in no time.
* Remote software support: Many software problems can be accessed remotely by our skilled and experienced analysts and issues resolved without having to visit your place of business.
* On-site support: If your product needs hands-on technical support, one of our trained Xerox technicians will be on-site the same or next business day.
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